Support Services Coordinator

3 weeks ago


Rockville, Maryland, United States Psomagen, Inc. Full time

Psomagen, Inc. is a leading provider of genetic and genomic testing services. We're seeking a highly skilled Customer Support Specialist to join our team and help us deliver exceptional support to our clients. In this role, you'll work closely with our internal teams to ensure seamless customer journeys and stay up-to-date on the latest developments in next-generation sequencing technologies.

Key Responsibilities:
  • Provide expert-level customer support through phone, email, and chat
  • Analyze customer feedback and use it to improve our services and processes
  • Collaborate with internal teams to ensure timely and effective resolution of customer issues

Requirements:

  • 3+ years of customer support experience in a technical or service-oriented industry
  • Bachelor's degree in biology, biochemistry, or related field (or equivalent experience)
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills in English

What We Offer:

  • Competitive salary: $70,000 - $90,000 per year
  • Medical, dental, and vision insurance (Monthly insurance premium is covered 100% by the employer)
  • 401K with immediate participation and company match after 1 year
  • Generous PTO policy
  • Opportunities for professional growth and development


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