Client Services Coordinator

5 days ago


Rockville, Maryland, United States SPS Consulting, LLC Full time
Job Title: Client Services Coordinator

Company Overview:

SPS Consulting, LLC is a results-driven consulting firm seeking a highly organized and detail-oriented Client Services Coordinator to join our team.

Estimated Salary: $50,000 - $65,000 per year

Job Description:

We are seeking a highly motivated and efficient Client Services Coordinator to provide exceptional customer service and administrative support to our clients and visitors. The ideal candidate will possess strong organizational skills, proficiency in office software, and the ability to manage multiple tasks efficiently.

Duties:

  • Greet and welcome visitors in a professional manner.
  • Answer phone calls and manage phone systems, directing inquiries to the appropriate departments.
  • Provide excellent customer support by addressing client questions and concerns promptly.
  • Perform data entry tasks accurately and efficiently.
  • Manage calendars, scheduling appointments, and coordinating meetings.
  • Maintain organized office files and records.
  • Answer telephone and direct calls. Assist/greet visitors, staff, and clients.
  • Provide full service administrative support duties that include check-in and check-out of program clients in the NextGen EPM system.
  • Assist with general administrative tasks to ensure smooth office operations.
  • Communicate effectively in both English and Spanish is a plus.

Requirements:

  • Previous experience in a customer-facing role is preferred.
  • Proficient in using computer systems and office software (e.g., Microsoft Office Suite).
  • Strong typing skills with attention to detail for data entry tasks.
  • Familiarity with calendar management tools.
  • Excellent verbal and written communication skills.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • A positive attitude with a commitment to providing outstanding customer service.

Benefits:

  • Competitive salary range
  • Ongoing training and professional development opportunities
  • A supportive and dynamic work environment

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