Customer Service Coordinator
2 days ago
Southern Professional Services, LLC is seeking a dedicated Customer Service Coordinator to provide exceptional customer experiences to our clients. This is a full-time opportunity for a highly organized and customer-focused individual to work closely with our team to deliver outstanding results.
ResponsibilitiesThis role involves a range of customer-facing tasks, including greeting visitors, answering phone calls, and managing calendars. You will also be responsible for performing data entry tasks accurately and efficiently, maintaining organized office files and records, and providing full service administrative support duties that include check-in and check-out of program clients in the NextGen EPM system.
- Ensure the smooth day-to-day operation of the front desk.
- Provide excellent customer support by addressing client questions and concerns promptly.
- Perform data entry tasks accurately and efficiently.
- Manage calendars, scheduling appointments, and coordinating meetings.
- Maintain organized office files and records.
- Answer telephone and direct calls. Assist/greet visitors, staff, and clients.
We are looking for a highly organized and customer-focused individual with previous experience in a receptionist or administrative role. You should be proficient in using computer systems and office software (e.g., Microsoft Office Suite), possess strong typing skills with attention to detail for data entry tasks, and have familiarity with calendar management tools. Excellent verbal and written communication skills, as well as the ability to multitask and prioritize effectively in a fast-paced environment, are also essential. A positive attitude with a commitment to providing outstanding customer service is necessary.
We offer a competitive salary of $42,000 - $52,000 per year, depending on experience, and a comprehensive benefits package. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, please submit your application.
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