Digital Media Account Manager

7 days ago


Chicago, Illinois, United States kargo Full time
About Kargo

Kargo is a leading innovator in cross-screen ad experiences, serving the world's top brands and publishers. Our 600+ employees bring creativity and diversity to raise the bar on what mobile, CTV, AI, social, and eCommerce can do. With offices worldwide, we've been recognized as a Best Place to Work by Ad Age and Built In.

The Opportunity

We're looking for an Associate Client Services Manager who will be the key point of contact for all client-facing relationships on post-sale direct or programmatic accounts. This role involves providing white-glove service through campaign management, building client rapport, ensuring client retention and growth through upsell opportunities. You'll also be the main liaison across internal departments to manage end-to-end execution and work harmoniously with sales on a shared book of business to drive brand strategy.

Responsibilities
  • Deep understanding of our products, offering, and best practices to support campaign strategy and meet client objectives.
  • Assist in day-to-day relationships and all phases of direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting and delivery.
  • Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention and growth.
  • Assist in identifying client needs and implement strategic solutions to help drive partnership.
  • Collaborate with internal cross-functional teams; sales, operations, design, product and finance to ensure campaign performance is met.
  • Analyze and deliver reporting, insights and results to clients.
  • Identify and generate client outreach for incremental, upsell and renewal opportunities.
  • First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation.
Requirements
  • 1+ years experience in Digital Media working with AdTech partners (i.e., Sales Support, Account Management, Agency Planning/Buying/AdOps).
  • Familiarity with industry jargon and media metrics is preferred.
  • Excel and PowerPoint proficient.
  • High attention to detail, proactive and solution-oriented.
  • Thrives in a team environment and collaborates well with others.
  • Strong verbal and written communication skills with the ability to deliver well-positioned presentations.
  • Organizational skills with the ability to use available resources to reach solutions.
  • Able to multitask and prioritize based on account tier and urgency on a daily basis.
  • Strong analytic skills to deliver reporting insights.
About the Role

This role offers a competitive salary range of $60,000 - $80,000 per year, depending on experience. Based in Chicago, IL, you'll have the opportunity to work with a talented team and contribute to the growth and success of our company.



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