Technical Support Specialist
2 weeks ago
At Quincy Compressor, we're on a mission to revolutionize the compressed air industry. We're seeking a talented Technical Support Specialist to join our team and help us achieve our goals.
Your Role
As a Technical Support Specialist, you'll be responsible for providing expert assistance and guidance to our customers, distributors, and field service technicians. You'll be the go-to person for all things related to Quincy rotary and reciprocating products, ensuring that our customers receive the best possible support and service.
Key Responsibilities
* Assist customers in obtaining technical information and resolving issues related to Quincy products
* Continuously update your knowledge of new products, modifications, and warranty policies
* Maintain accurate and up-to-date product documentation for the Technical Service Department
* Provide training to service technicians and distributors on product service and repair
* Administer the remote monitoring platform (ICONS) and perform air audits
Requirements
* High School degree required, Mechanical or Civil Engineering degree preferred
* 2 years' experience in a relevant role preferred
* Knowledge of compressed air products and services
* Technical expertise and excellent phone skills
* Strong computer skills and excellent customer service and interpersonal skills
* Ability to move about the facility and occasionally at customer sites
What We Offer
* A dynamic and supportive work environment
* Opportunities for individual learning and growth
* A company vehicle, work clothes, and specialty tools
* A fair compensation package and comprehensive benefits
* A diverse and collaborative work environment that values and respects its employees
Location
You'll be based in our Bay Minette, Alabama location, working closely with our team to drive success and innovation.
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