Customer Service Liaison

6 days ago


Selma, California, United States Edward Ontiveros - State Farm Agent Full time
Job DescriptionJob DescriptionROLE SUMMARY:
As a Customer Relations Representative with Edward Ontiveros - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving customer inquiries, collaborating with our agency team, and anticipating the needs of our community members.

We are seeking a dedicated and empathetic team member who is committed to providing outstanding customer service. If you are a driven and sales-minded individual, we anticipate internal growth opportunities for you.

RESPONSIBILITIES:
  • Establish and maintain strong customer relationships.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused approach to educate customers about insurance options and promote the development of our business.
QUALIFICATIONS:
  • Dedicated to customer service and committed to delivering exceptional experiences.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and collaborate with our agency team.
  • Proactive in problem-solving and committed to finding solutions.
BENEFITS:
  • Hourly pay plus commission/bonus
  • Growth potential/Opportunity for advancement within our agency
  • Paid time off (vacation and personal/sick days)
  • Health benefits
  • Group Life Benefits
  • Valuable career-building experience


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