Operations Specialist II

22 hours ago


Selma, Alabama, United States Aldridge Pite Full time
Job Title: Operations Specialist II

Aldridge Pite, LLP is a multi-state law firm that focuses on leveraging technology to enhance workflow synergies with clients and business partners. We are a full-service provider of legal services to depository and non-depository financial institutions, including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients.

Job Summary:

The Operations Specialist II will be responsible for answering inquiries and obtaining information for clients, customers, and interested parties. This role will also serve as a contact for the customer service inbox for general inquiries.

Key Responsibilities:
  • Answer telephone calls, screen, and direct calls
  • Provide foreclosure-related information to callers
  • Review and respond to client requests in a timely and professional manner
  • Reply or forward general customer service emails
  • Communicate with team members and clients regarding inquiries within client systems
  • Review and understand foreclosure dockets
  • Engage in extensive communication with clients and borrowers via phone
Requirements:
  • Associated Degree Required, Bachelor's Degree Preferred
  • Law firm or call center experience preferred
  • Excellent ability to communicate with all clients
  • Knowledge of computers and relevant software applications
  • Knowledge of customer service principles and practices
  • Professional Personal Presentation
  • Overall positive attitude and willingness to adapt to change
Competency Factors:
  • Proficient in software tools, including Word, Excel, Outlook, and the Internet
  • Strong written and verbal communications skills
  • Provide excellent customer service to internal and external customers
  • Identify and solve issues in a timely manner
  • Team player and willing to help others in their department
  • Extremely organized and able to multi-task
  • Conscientious with respect to work completion, deadlines, time management, and attendance
  • Takes initiative in the face of obstacles and identifies what needs to be done and takes action
  • Demonstrates commitment to Firm's vision, mission, and core values
  • Analytical and detail-oriented, while working at a fast pace and capable of multi-tasking
  • Develops professional relationships and builds rapport with others
  • Good work ethic and willingness to adapt to change
Benefits:
  • Company Paid Life and Disability Insurance plans
  • Medical, Dental, and Vision Plans with Prescription coverage
  • 401K Retirement Savings Plan
  • Flexible scheduling (within reason, depending on position)
  • Generous PTO plan for all full-time employees
  • Full equipment station at no cost for remote employees, including dual monitors
  • Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
  • Wellness programs and employee discounts
  • Learning and development training opportunities for both personal and professional growth

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state, or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.



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