AWS Cloud Solutions Architect
2 days ago
VLink is a leading digital technology services and consulting company, founded in 2006 and headquartered in Connecticut. Our innovative team members have been solving complex business and IT challenges for global clients.
Job Title: AWS Subject Matter ExpertWe are seeking an experienced AWS Subject Matter Expert to play a critical role in optimizing and transitioning our contact center to Amazon Connect. The successful candidate will design, configure, and implement a scalable, secure solution integrated with existing systems.
Key Responsibilities:- Evaluate the current system and define the optimal Amazon Connect architecture.
- Design a scalable, secure solution integrated with existing systems (e.g., CRM, IVR).
- Configure Amazon Connect for call flows, routing strategies, and customer interaction management.
- Set up integrations with AWS services (Lambda, Lex, S3) and third-party systems.
- Establish security protocols in line with legal standards (e.g., HIPAA, CJIS).
- Oversee the migration of contact center data and ensure minimal disruption.
- Provide technical support and post-go-live troubleshooting.
- Train IT staff and contact center managers on Amazon Connect administration.
- Design and implement Amazon Connect contact center solutions.
- Develop and deploy Amazon Connect features.
- Collaborate with development teams to integrate Amazon Connect with other systems and platforms.
- Configure workflows and integrations.
- Provide technical support and troubleshooting Amazon Connect issues.
- Analyze and optimize contact center performance and efficiency.
- Develop and maintain documentation for Amazon Connect configurations and processes.
- Stay up-to-date with the latest Amazon Connect features and best practices.
- Proficient in AWS services such as Lambda, Lex, and Kinesis.
- Experience integrating Amazon Connect with other platforms (e.g., CRM, workforce management, analytics platforms).
- Knowledge of Salesforce preferred.
- Experience working with business stakeholders in related industries.
- Experience with and understanding of full project or product lifecycle.
- Bachelor's degree in computer science or related field.
- 5+ years of experience with cloud-based technologies.
- Proficiency in Java, Python, or AWS SDKs.
- Strong problem-solving skills.
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