Cloud Solutions Architect

2 days ago

Hartford, Connecticut, United States VLink Inc Full time
Job Title: AWS Subject Matter Expert

Location: Remote

Employment Type: Contract

About VLink:

VLink is a leading digital technology services and consulting company, founded in 2006 and headquartered in Connecticut. Our innovative team members have been solving complex business and IT challenges for our global clients.

Scope of Work:

The AWS SME will play a critical role in optimizing and transitioning DSS's contact center to Amazon Connect. Key responsibilities include:

  • Evaluating the current system and defining the optimal Amazon Connect architecture.
  • Designing a scalable, secure solution integrated with existing systems (e.g., CRM, IVR).
  • Configuring Amazon Connect for call flows, routing strategies, and customer interaction management.
  • Setting up integrations with AWS services (Lambda, Lex, S3) and third-party systems.
  • Establishing security protocols in line with legal standards (e.g., HIPAA, CJIS).
  • Overseeing the migration of contact center data and ensuring minimal disruption.
  • Providing technical support and post-go-live troubleshooting.
  • Training IT staff and contact center managers on Amazon Connect administration.
Required Skills and Experience:

The following outlines the preferred qualifications for this position:

  • Design and implement Amazon Connect contact center solutions for our business.
  • Developing and deploying Amazon Connect features.
  • Collaborating with development teams to integrate Amazon Connect with other systems and platforms.
  • Configuring workflows and integrations.
  • Providing technical support and troubleshooting Amazon Connect issues.
  • Analyzing and optimizing contact center performance and efficiency.
  • Developing and maintaining documentation for Amazon Connect configurations and processes.
  • Staying up-to-date with the latest Amazon Connect features and best practices.
  • Working closely with cross-functional teams to ensure seamless customer interactions.
  • Proficient in AWS services such as Lambda, Lex, and Kinesis.
  • Experience integrating Amazon Connect with other platforms (e.g., CRM, workforce management, analytics platforms). Knowledge of Salesforce preferred.
  • Experience working with business stakeholders in related industries.
  • Experience with and understanding of full project or product lifecycle.

Bachelor's degree in computer science or related field, 5+ years of experience with cloud-based technologies. Proficiency in Java, Python, or AWS SDKs and strong problem-solving skills are required.

Employment Practices:

VLink is an equal opportunity employer. We are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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