Field Service Technician

2 weeks ago


San Francisco, California, United States Molecular Devices Full time

Join a Leader in Life Science Technology

Are you passionate about contributing to scientific advancements that enhance global health? At Molecular Devices, we are dedicated to creating cutting-edge life science solutions that empower researchers in academia, pharmaceuticals, and biotechnology to achieve significant breakthroughs.

Your Role:

As a Field Service Engineer, you will play a crucial role in maintaining our sophisticated instruments and nurturing customer relationships throughout the Bay Area. This position offers a unique opportunity to engage in hands-on work while addressing complex technical challenges.

Key Responsibilities:

  • Act as the primary contact for assigned clients, executing troubleshooting, installations, validations, maintenance, and repairs on specified product lines.
  • Prioritize customer satisfaction by developing and maintaining strong professional relationships with both external and internal stakeholders.
  • Identify potential business opportunities, including preventive maintenance contracts and new service leads, to support our growth objectives.
  • Manage daily administrative tasks, such as completing work orders and following up with clients.

Essential Qualifications:

  • Associate degree with a minimum of 2 years of relevant experience in troubleshooting or a related field.
  • A valid driver's license with a satisfactory driving record.
  • Willingness to travel within the Bay Area and occasionally to neighboring states.

Preferred Qualifications:

  • Bachelor's degree in Electronics, Mechanical Engineering, or a related discipline.
  • Experience with scientific research instruments or a technical background in a similar field.
  • Proficiency in Microsoft Office and the ability to quickly adapt to new software applications.
  • Hands-on experience with field instrumentation.

Work Environment:

At Molecular Devices, we value a flexible and sustainable workforce. This position offers the possibility of remote work arrangements, allowing you to balance your professional and personal life effectively.

Compensation:

The hourly rate for this position is $40.00, with potential for additional bonus or incentive pay. We also provide a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, and a 401(k) plan for eligible employees.

Commitment to Diversity:

Molecular Devices and all Danaher Companies are committed to fostering an inclusive workplace that values diversity in all its forms. We welcome applicants from all backgrounds and are dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.



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