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Sage Intacct Customer Support Specialist
4 weeks ago
Baker Tilly US, LLP is seeking a highly skilled Accounting Systems Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients using the Sage Intacct environment.
Responsibilities- Provide timely and effective support to customers, internal consultants, and external vendors for solutions in the Sage Intacct environment.
- Diagnose, troubleshoot, and escalate issues to ensure prompt resolution.
- Work closely with project customers to understand their needs and provide tailored support.
- Develop and maintain strong relationships with clients, internal teams, and external partners.
- Stay up-to-date with the latest Sage Intacct features and functionality to provide expert support.
- 1+ years of experience in accounting or finance with exposure to multiple ERP systems or software technical support environments.
- Strong leadership, project management, organizational, and analytical skills.
- Excellent communication, interpersonal, and problem-solving skills.
- Microsoft Suite skills and eligibility to work in the U.S. without sponsorship preferred.
Baker Tilly US, LLP offers a competitive compensation package, including a salary range of $61,900 to $134,140, and opportunities for professional growth and development. We value work-life balance and offer flexible work arrangements. Join our team and be part of a dynamic and collaborative environment that fosters innovation and excellence.
