Customer Service Associate
3 weeks ago
GEDNEY FOODS PRODUCT, LLC
Job Summary:
The Customer Service Representative will be responsible for researching and resolving customer A/R issues, preparing aging reports, and placing billing and collection calls.
Key Responsibilities:
- Enter sales orders into SAGE
- Confirm sales orders and notify customers of shipping status
- Schedule truck pickups and shipments
- Investigate customer claims of shortages
- Enter ASN (Advance Ship Notices) in SPS Commerce
- Receive shipments from Mexico into SAGE for all 3 locations
- Answer customer service calls and direct consumers to product information
- Send sample requests for the Sun Valley location
- Research unauthorized deductions and contact brokers for back-up
- Verify discrepancies and resolve client billing issues
- Facilitate payment of invoices due by sending bill reminders and contacting clients
- Maintain accurate customer records
- Follow up on client invoices via email or collection calls
- Utilize Microsoft Outlook, Word, and Excel
- Perform other related duties and projects as assigned by management
Requirements and Qualifications:
- 2+ years of relevant customer service experience
- Proficiency in billing and collection
- Foundational knowledge in aging reports
- Ability to work independently and as part of a team
- Strong attention to detail and multitasking skills
- Excellent communication and interpersonal skills
- A champion of safety and integrity
Working Environment:
The work environment is a typical office setting with frequent interruptions. The department atmosphere is quiet, friendly, and collaborative but hardworking.
About PMC Global, Inc:
PMC Global, Inc. is a privately-held management company and resource partner with corporate offices in three states and more than 20 subsidiaries in 10 U.S. states and 17 countries.
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