Customer Support Specialist

4 weeks ago


Los Angeles, California, United States RRS Full time
Customer Support Specialist

At RRS, we're committed to delivering exceptional customer experiences. As a Customer Support Specialist, you'll play a critical role in ensuring our customers receive timely and effective support for their complex issues.

Key Responsibilities:

  • Provide tier two support for customer requests, inquiries, and questions through email, phone, or live chat
  • Troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company
  • May also have involvement in escalation support at the tier 1 and 2 levels
  • Handles more complex issues and customers
  • May handle some specialized functions such as 1st level billing support, portal onboarding, and simple GAM requests
  • May provide support in 1 or more languages
  • Works on tasks outside of the queue as assigned by management

Requirements:

  • Fluent written and verbal skills in Spanish and English (other languages a bonus)
  • Proven years of experience in senior customer support/service role
  • Bachelor's degree preferred

About RRS:

RRS is a leading provider of real estate development-related services to investment-grade clients. We're committed to delivering innovative integrated enterprise solutions for all building services, including site acquisition, architectural services, and development management.

What We Offer:

  • Competitive benefits package, including Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, and Tuition Reimbursement
  • Opportunities for professional growth and development
  • A dynamic and inclusive work environment


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