Customer Support Specialist
4 weeks ago
At RRS, we're committed to delivering exceptional customer experiences. As a Customer Support Specialist, you'll play a critical role in ensuring our customers receive timely and effective support for their complex issues.
Key Responsibilities:
- Provide tier two support for customer requests, inquiries, and questions through email, phone, or live chat
- Troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company
- May also have involvement in escalation support at the tier 1 and 2 levels
- Handles more complex issues and customers
- May handle some specialized functions such as 1st level billing support, portal onboarding, and simple GAM requests
- May provide support in 1 or more languages
- Works on tasks outside of the queue as assigned by management
Requirements:
- Fluent written and verbal skills in Spanish and English (other languages a bonus)
- Proven years of experience in senior customer support/service role
- Bachelor's degree preferred
About RRS:
RRS is a leading provider of real estate development-related services to investment-grade clients. We're committed to delivering innovative integrated enterprise solutions for all building services, including site acquisition, architectural services, and development management.
What We Offer:
- Competitive benefits package, including Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, and Tuition Reimbursement
- Opportunities for professional growth and development
- A dynamic and inclusive work environment
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