Automotive Warranty Claims Specialist
2 weeks ago
About Us:
At Walter's Audi of Riverside, we are dedicated to providing exceptional service and support to our customers. We are currently seeking a skilled individual to fill the role of Warranty Claims Specialist.
Position Overview:
The Warranty Claims Specialist plays a crucial role in managing and processing warranty claims, ensuring that our dealership receives appropriate compensation for warranty-related repairs. This position requires meticulous record-keeping, effective communication with manufacturers, and adherence to warranty policies and procedures.
Key Responsibilities:
Warranty Claims Management:
- Efficiently process all warranty claims to ensure timely submission.
- Verify claim coding and accuracy in accordance with manufacturer standards.
- Submit claims to manufacturers or warranty providers.
- Monitor warranty receivables to guarantee prompt payment.
Documentation and Record Maintenance:
- Maintain accurate and up-to-date warranty records.
- Collect and file all necessary documentation as per dealership and manufacturer requirements.
- Track and report on the status of warranty claims and any related issues.
Effective Communication:
- Serve as the primary contact between the dealership, manufacturers, and customers regarding warranty claims.
- Collaborate with service technicians, advisors, and management to gather essential information for claims.
- Address manufacturer inquiries and resolve issues in a timely manner.
Compliance and Staff Training:
- Stay informed about the latest manufacturer warranty policies and updates.
- Provide training to service personnel on warranty procedures and guidelines.
- Ensure adherence to all warranty policies set by the manufacturer and dealership.
Customer Support:
- Assist customers with inquiries and concerns related to warranties.
- Strive to maintain high levels of customer satisfaction through effective communication.
- Address warranty-related complaints and escalate when necessary.
Qualifications:
- High school diploma or equivalent; further education or certification in automotive technology is preferred.
- Previous experience in warranty administration within the automotive sector.
- Strong knowledge of automotive repair processes and warranty policies.
- Excellent organizational skills and attention to detail.
- Proficiency in dealership management systems (DMS) and warranty claim software.
- Strong verbal and written communication skills.
- Ability to work independently and manage multiple tasks effectively.
Skills and Attributes:
- Strong analytical and problem-solving abilities.
- Excellent interpersonal and customer service skills.
- Capacity to thrive in a fast-paced environment.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Physical Requirements:
- Ability to sit for extended periods.
- Light lifting and handling of paperwork and documentation.
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