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Automotive Parts Specialist
2 months ago
Automotive Parts Specialist:
The Automotive Parts Specialist possesses extensive knowledge of automotive components and accessories, enabling them to provide accurate information to customers both in-person and over the phone. This role involves locating automotive parts from existing inventory or alternative sources and coordinating their delivery.
Key Responsibilities:
- Facilitates sales by inputting purchased items into the sales and inventory management system.
- Processes customer orders, clarifies requests, identifies necessary automotive parts, and presents alternative solutions.
- Manages parts inventory by confirming stock levels and verifying supplies.
- Organizes items by unpacking, arranging, and placing them in designated bins and shelves while updating the inventory system accordingly.
- Handles returned items by confirming that parts are unused, issuing credits, and restocking items.
- Ensures a safe and secure working environment by adhering to safety protocols and regulatory standards.
- Enhances job knowledge by engaging in educational opportunities and staying informed about new products.
- Contributes to organizational goals by taking ownership of new tasks and seeking ways to enhance job performance.
- Performs additional duties as required.
Qualifications:
- Minimum of 5 years of experience as a GM parts counterman, preferably in a dealership setting.
- Exceptional telephone and customer service skills.
- Experience in inventory management.
- Professional demeanor and strong work ethic.
- Self-motivated and proactive.
- Able to build relationships with vendors and customers.
- Bilingual abilities are a plus.