Returns Processing Specialist

2 weeks ago


Riverside, California, United States LINKSWELL INC Full time
Job Overview

The Returns Processing Specialist plays a crucial role in overseeing the return and warranty operations. This position involves maintaining inventory, conducting inspections, managing data entry, and providing customer support to ensure efficient handling of returns and warranty claims. The ideal candidate will be a proactive self-starter, highly organized, and detail-oriented, capable of managing multiple tasks in a dynamic environment.

Key Responsibilities:
  • Maintain a structured work schedule from Monday to Friday, 7 am to 4 pm.
  • Utilize strong data entry skills in software applications such as Word and Excel.
  • Exhibit excellent verbal and written communication abilities.
  • Demonstrate strong organizational skills with a keen eye for detail.
  • Effectively communicate with customers and team members via email and phone.
  • Provide support to front office and order processing departments as needed.
  • Handle challenging customer interactions with professionalism and diplomacy.
  • Adapt to shifting priorities while maintaining a sense of urgency.
  • Work efficiently under pressure while upholding a professional demeanor.
  • Inspect and assess returned merchandise for quality and compliance.
  • Lift and handle items weighing up to 50 pounds throughout the work shift.
  • Document returned products accurately in the database.
  • Perform additional tasks as assigned by management.

Work Requirements:

  • A minimum of 2 years of experience in a returns or warranty department.
  • Proficient in data entry and familiar with Microsoft Office Suite.
  • Exceptional communication and interpersonal skills.
  • Ability to prioritize tasks effectively and manage time efficiently.
  • Capability to maintain composure in high-pressure situations.

This position offers a full-time schedule with competitive pay and benefits, including paid holidays, sick leave, and vacation time after the first year of employment.



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