Service Reception Specialist
2 weeks ago
Herb Chambers Ford of Westborough is seeking dedicated full-time service reception specialists to enhance our customer service experience.
The ideal candidate is a friendly, enthusiastic individual with a remarkable personality, capable of thriving in this position. Our organization is proud to be recognized as one of the Top Places to Work.
No prior experience is necessary; we are committed to training the right individual.
Job Objective:
This role supports operational functions by welcoming guests, managing phone communications, processing client transactions, and assisting management as needed.
Key Responsibilities:
- Greets visitors and potential clients, directing them to the appropriate personnel.
- Facilitates communication by answering calls, receiving faxes, recording messages, and managing mail and packages.
- Maintains a professional and inviting reception area.
- Oversees office supplies and services by managing inventory and coordinating orders.
- Contributes to special projects by organizing necessary information and adhering to timelines.
- Supports organizational goals by achieving related outcomes as required.
This position operates on a rotating schedule, requiring availability to work every other Saturday, including opening and closing shifts.
- Excellent Telephone Etiquette
- Strong Written Communication Skills
- Effective Verbal Communication
- Interpersonal Skills
- Professional Demeanor
- Self-Assuredness
- Customer-Centric Approach
- Ability to Multi-task
- Commitment to Customer Service
- Administrative Writing Proficiency
- Familiarity with Microsoft Office Suite
- Willingness to work in varying weather conditions
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