Service Reception Specialist

3 weeks ago


Westborough, Massachusetts, United States Herb Chambers Ford of Westborough Full time

Herb Chambers Ford of Westborough is seeking dedicated full-time service reception specialists to enhance our customer service experience.

The ideal candidate is a friendly, enthusiastic individual with a remarkable personality, poised to thrive in this position. Our organization is honored to have consistently received accolades as one of the Top Places to Work.

No prior experience is necessary; we are committed to training the right individual.

Job Objective:

This role is essential in supporting sales functions by welcoming visitors, managing phone communications, processing client transactions, and assisting the management team as needed.

Key Responsibilities:

  • Greet visitors, prospective clients, and existing customers, directing them to the appropriate personnel.
  • Facilitate sales communication by handling phone inquiries, receiving faxes, recording messages, and managing document flow.
  • Maintain a welcoming atmosphere by ensuring the reception area is tidy and organized.
  • Manage office supplies and services by overseeing inventory, placing orders, and coordinating equipment maintenance.
  • Support special sales initiatives by organizing necessary information and adhering to timelines.
  • Contribute to the achievement of sales and organizational goals by fulfilling related tasks as required.

This position operates on a rotating schedule, requiring availability to work every other Saturday, including opening and closing shifts.

Essential Skills:

  • Effective Telephone Communication
  • Strong Written Communication
  • Excellent Verbal Communication
  • Interpersonal Skills
  • Professional Demeanor
  • Self-Assuredness
  • Customer-Centric Approach
  • Ability to Multi-task
  • Commitment to Customer Service
  • Administrative Writing Proficiency
  • Proficient in Microsoft Office
  • Willingness to work in various weather conditions


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