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Service Reception Specialist

2 months ago

Westborough, Massachusetts, United States Herb Chambers Ford of Westborough Full time

Herb Chambers Ford of Westborough is seeking dedicated full-time service receptionists to enhance our customer service experience.

The ideal candidate is a friendly and enthusiastic individual with a remarkable personality, poised to thrive in this position. Our organization is proud to be recognized as one of the best workplaces.

No prior experience is necessary; we are committed to training the right individual.

Job Overview:

This role is essential in supporting sales operations by warmly welcoming visitors, managing phone communications, processing client transactions, and assisting the management team as needed.

Key Responsibilities:

  • Greet and assist visitors, potential clients, and existing customers by directing them to the appropriate personnel.
  • Facilitate communication by answering phone calls, receiving faxes, and managing messages; ensure timely delivery of documents and packages.
  • Maintain a professional and inviting reception area by keeping it organized and tidy.
  • Manage office supplies and services by tracking inventory, placing orders, and coordinating equipment maintenance.
  • Support special sales initiatives by organizing necessary information and adhering to deadlines.
  • Contribute to the overall sales and organizational goals by achieving related outcomes as required.

This position requires a flexible schedule, including the ability to work every other Saturday, as well as opening and closing shifts.

Essential Skills:

  • Effective Telephone Communication
  • Proficient Written Communication
  • Strong Verbal Communication
  • Excellent Interpersonal Skills
  • Professional Demeanor
  • Self-Assuredness
  • Customer-Centric Approach
  • Ability to Multi-task
  • Commitment to Customer Service
  • Administrative Writing Proficiency
  • Familiarity with Microsoft Office Suite
  • Willingness to work in various weather conditions