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Patient Intake Coordinator
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About Hines & Associates, Inc.
Hines & Associates, Inc. stands as a prominent independent provider in the realm of personalized managed health care. Our focus is on delivering comprehensive services that prioritize your needs, ensuring excellence in program delivery while maintaining cost efficiency. With over three decades of experience, our reputation as an industry leader is built on innovative practices and professional health care excellence.
Position Overview
The Medical Intake/Data Entry role serves as a crucial initial contact point for Hines & Associates. This position supports the Utilization Review Department by gathering intake information, establishing electronic patient records, and managing the distribution of certification letters.
Key Responsibilities:
- Respond to inquiries on the Utilization Review line and direct calls appropriately, as well as retrieve and relay messages to the relevant nursing staff.
- Gather demographic details to create and maintain patient files.
- Handle correspondence through printing, mailing, faxing, and copying as required.
- Perform additional tasks as assigned.
Training and Development:
We are open to training enthusiastic individuals who are customer-oriented.
- Eligible for quarterly bonuses.
- This is a full-time role, operating Monday through Friday, with no weekend or evening shifts.
- Comprehensive benefits package, including a 401k plan with company matching.
- Paid time off is provided.
- Standard working hours: Monday - Friday, 9:30 am - 6:00 pm.
- Shift differential available for this schedule.
Work Environment:
We offer a hybrid work model, allowing for two remote workdays per week after successful completion of the training period. During training, employees must work in the office five days a week.
Qualifications:
Education: A High School Diploma or equivalent is required. Coursework in computer applications, medical terminology, data entry, word processing, and secretarial skills is preferred.
Skills: Proficiency in computer usage, data entry in databases, word processing, and managing multi-line telephone systems. Bilingual abilities are advantageous but not mandatory.
Experience: A minimum of one year of professional office experience is required, with prior experience in a healthcare setting being essential.
Personal Attributes: A friendly and helpful telephone demeanor is necessary. Candidates should possess strong proofreading skills, accurate data entry capabilities, and the ability to organize and prioritize a diverse range of tasks as directed by the assigned URA Team Leader. Collaboration with various professional staff and providing clerical support as needed is also expected. A solid understanding of customer service principles is essential.
Compensation: Hourly wage details will be discussed during the interview process.
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