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Residential Property Manager

2 months ago

Cleveland, Ohio, United States EDEN Inc Full time
Job Description

The Property Manager of Permanent Supportive Housing (PSH) Projects performs property management duties for PSH properties. This position works collaboratively with tenants, partner agencies, community residents, stakeholders, and property owners to ensure tenants live in safe and decent affordable housing and receive the supportive services that are needed. This position must be committed to working toward the goal of helping tenants obtain and maintain housing.

Key Responsibilities:

  1. Customer Relations: Assures quality customer relations with tenants, outside agencies, and the general public via phone and in person resolving questions, concerns, and complaints.
  2. Information and Applications: Answers information calls and requests for applications for each PSH property.
  3. Compliance and Regulations: Ensures compliance with LIHTC, ADAMHS, and HUD Rules/Regulations and works cooperatively with OHFA, HUD, ADAHMS board, ODMH, FHLB, and city and county HOME staff.
  4. Tenant Eligibility: Reviews tenant applications for eligibility based on project guidelines.
  5. Application Processing: Processes completed applications according to guidelines.
  6. Waiting Lists: Maintains and purges waiting lists according to guidelines.
  7. Reporting: Processes all EDEN and PSH required reports, as needed, in a timely manner.
  8. Unit Showings: Shows available units to prospective tenants.
  9. Move-In Process: Coordinates move-in process with prospective tenant, case manager/service provider, when applicable; orientates tenant to unit, building, and neighborhood upon move-in.
  10. Move-In Documentation: Completes all move-in documentation including but not limited to lease, addendums, and income verifications.
  11. Weekly Meetings: Meets weekly with Social Service team to discuss tenant and building issues.

Education and Certification Requirements:

A Bachelor's Degree in a related field and a minimum of 2 years of related work experience are preferred.

A valid OH driver's license, with a good driving record, operable vehicle, and proof of insurance are also required.

Previous experience in a non-profit, social services-related field or property management, as well as the ability to communicate in multiple languages, are preferred.

Mission and Vision:

EDEN's mission is to provide housing solutions to people facing the challenges of housing insecurities and homelessness.

EDEN recognizes that housing is a basic right of all people, and the first step in helping those vulnerable and disadvantaged transform their lives. We envision that through our efforts, homelessness will be brief and rare; and every family will have a safe, secure place to call home.

We believe housing serves as a foundation to build stable lives, advance independence, and fulfill aspirations.

Equal Employment Opportunity:

Equal employment opportunity in full compliance with applicable law will be provided to all persons without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or other characteristics protected by law.

Diversity, Equity, and Inclusion (DEI):

EDEN's primary goal is to transition people from housing crisis to housing stability. We believe our vision to end housing insecurity and homelessness in Northeast Ohio can only be achieved when we embrace diversity, equity, and inclusion as both agency values and practices.