Restaurant Operations Manager

22 hours ago


Rancho Cordova, California, United States Blaze Pizza Gold River Full time
About the Role:

The General Manager position plays a pivotal role in driving the success of our company-owned restaurants through exceptional Guest experiences, food safety, product quality, and overall restaurant excellence. As a leader, you will be responsible for building a team of high-performing individuals who deliver outstanding product quality and industry-leading Guest service in every interaction, every shift.

Key Responsibilities:
  • Lead by example in maximizing profitability and business growth through the use of brand standards and operations excellence tools to ensure business results are achieved.
  • Recruit and equip employees to deliver great Guest interactions and deliver consistent product quality.
  • Lead performance conversations and use coaching practices to develop Managers and Team Members.
  • Build a healthy performance management bench of capable Managers and Team Members.
  • Ensure local health and safety codes, and company safety and security policies are met.
  • Control day-to-day operations (scheduling labor, ordering food and supplies, etc.) to successfully support a $1.5mm – $2.5mm restaurant.
  • Ensure safe restaurant environment conditions are met, prioritizing Guest safety.
  • Monitor restaurant Speed with Service (SWS) and OLO performance to meet performance targets.
  • Serve as a role model in resolving Guest feedback and work to exceed Guest service standards.
  • Analyze sales, labor, inventory, and other resources on a continual basis and coach on corrective action to meet or achieve margin and sales growth targets.
  • Ensure facilities and equipment, including maintenance and property, are maintained to Blaze Pizza standards; coordinate facility upgrades or equipment replacement with corporate office.
  • Control P&L by following cash/security procedures, maintaining inventory, managing labor, reviewing financial statements/reports, and taking action.
  • Review and prioritize store capital expenditure requests.
Requirements:
  • Positive and energetic self-starter with a passion for leadership.
  • Basic business math and accounting skills.
  • Strong analytical and decision-making skills.
  • 3-5 years of restaurant operations management experience in the Quick Service, Casual Dining, including responsibility for Profit & Loss.
  • Proven skills in employee and Guest satisfaction and financial performance.
  • Basic computer literacy and data analytics knowledge.
  • Demonstrated track record in manager selection, coaching, and development.
  • Good oral/written communication skills with exceptional team-building experience.
  • High School diploma; college degree (a plus).
Compensation & Benefits:
  • Competitive Pay, Bonuses, and Profit Sharing.
  • Health, Dental, and Vision Insurance.
  • 401K with matching.
  • Company Paid Life Insurance.
  • STD & LTD Insurance.
  • Vacation.
  • Flexible Work Schedule.
  • An opportunity for development, both professionally and personally.


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