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Restaurant Operations Manager

2 months ago

Rancho Cordova, California, United States Blaze Pizza Full time
About the Role:

The General Manager position plays a pivotal role in driving the success of our company-owned restaurants through exceptional Guest experiences, food safety, product quality, and overall restaurant excellence.

As a leader, you will be responsible for building a team of high-performing individuals who deliver outstanding product quality and industry-leading Guest service in every interaction, every shift.

You will lead by example, maximizing profitability and business growth through the effective use of brand standards and operations excellence tools to achieve business results.

Responsibilities:
  • Develop and implement strategies to drive Guest satisfaction and loyalty
  • Recruit, train, and develop a high-performing team of Managers and Team Members
  • Lead performance conversations and use coaching practices to develop Managers and Team Members
  • Ensure local health and safety codes, and company safety and security policies are met
  • Control day-to-day operations (scheduling labor, ordering food and supplies, etc.) to successfully support a $1.5mm - $2.5mm restaurant
  • Monitor restaurant Speed with Service (SWS) and OLO performance to meet performance targets
  • Serve as a role model in resolving Guest feedback and works to exceed Guest service standards
  • Analyze sales, labor, inventory, and other resources on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
  • Ensure that facilities and equipment, including maintenance and property are maintained to Blaze Pizza standards; coordinates facility upgrades or equipment replacement with corporate office
  • Control P&L by following cash/security procedures, maintaining inventory, managing labor, reviewing financial statements/reports, and taking action
  • Reviews and prioritizes store capital expenditure requests
Requirements:
  • Positive and energetic self-starter, with a passion for leadership
  • Basic business math and accounting skills
  • Strong analytical, decision-making skills
  • 3-5 years of restaurant operations management experience in the Quick Service, Casual Dining including responsibility for Profit & Loss
  • Proven skills in employee and guest satisfaction and financial performance
  • Basic computer literacy and data analytics knowledge
  • Demonstrated track record in the manager selection, coaching, and development
  • Good oral/written communication skills with exceptional team-building experience
  • High School diploma; college degree (a plus)
Benefits:
  • Competitive Pay, Bonuses, and Profit Sharing
  • Health, Dental, and Vision Insurance
  • 401K with matching
  • Company Paid Life Insurance
  • STD & LTD Insurance
  • Vacation
  • Flexible Work Schedule
  • An opportunity for development, both professionally and personally