Guest Service Representative

2 weeks ago


Raleigh, North Carolina, United States The StateView Hotel Full time
About The StateView Hotel

We are a dynamic and customer-focused hotel that values our employees and strives to create exceptional guest experiences. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships.

Job Summary

We are seeking a Guest Service Agent to join our team at The StateView Hotel. As a Guest Service Agent, you will be responsible for providing exceptional customer service, handling guest inquiries, and resolving any issues that may arise during their stay.

Key Responsibilities
  • Greet guests with a friendly and sincere welcome, using positive and clear communication to understand their needs and provide accurate information.
  • Complete the registration process by inputting and retrieving information from our computer system, confirming pertinent details and promoting our hotel's marketing programs.
  • Verify and imprint credit cards for authorization, handle cash, make change, and balance the house bank, as well as accept and record vouchers, travelers checks, and other forms of payment.
  • Promptly answer the telephone using positive and clear English communication, input messages into the computer, and retrieve messages to communicate to guests.
  • Remain calm and alert during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
Requirements

We are looking for a team player with a genuine passion for service and a desire to help others succeed. No prior experience is required, but prior hospitality experience is preferred. All employees must maintain a neat, clean, and well-groomed appearance.

Compensation

The compensation for this position is $15.00/Hr. - $16.00/Hr. based on qualifications and experience.



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