Guest Service Representative

1 week ago


Raleigh, North Carolina, United States Pyramid Global Hospitality Full time
About the Role

We are seeking a highly skilled Guest Service Agent to join our team at the StateView Hotel, part of the Marriott Autograph Collection. As a Guest Service Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities

• Greet guests with a friendly and sincere welcome, using positive and clear communication to understand their needs and preferences.
    • Complete the registration process by inputting and retrieving information from our computer system, confirming pertinent details such as room rate and amenities.
    • Promote our hotel's marketing programs and make recommendations to guests based on their interests.
    • Verify and imprint credit cards for authorization, handle cash and make change, and balance the house bank.
    • Answer phone calls and input messages into the computer, retrieving messages and communicating the content to guests as needed.

Requirements

• High school diploma preferred.
    • No prior experience required, but prior hospitality experience is preferred.
    • Must meet the minimum bonding standards.
    • All employees must maintain a neat, clean, and well-groomed appearance.

Compensation

The compensation for this position is $15.00/Hr. - $16.00/Hr. based on qualifications and experience. A $500.00 sign-on bonus is also available.

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