Guest Services Representative
2 weeks ago
The Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Key Responsibilities- Provide attentive, courteous, and efficient service to all guests
- Maximize room revenue and occupancy
- Process guest check-ins and check-outs
- Handle guest inquiries and resolve issues in a timely manner
- Maintain accurate records and reports
- Collaborate with other hotel staff to ensure seamless guest experience
- High school diploma or equivalent required
- College coursework in a related field helpful
- Experience in a hotel or related field preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks
- Basic computer skills and knowledge of hotel software
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We offer a diverse collection of hotel experiences and a robust portfolio of brands, including La Quinta Inns & Suites, Microtel by Wyndham, and more.
We are committed to providing exceptional service to our guests and creating memorable experiences. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.
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