Senior Customer Support Operations Executive

2 months ago


Redmond, Washington, United States Amazon Kuiper Commercial Services LLC Full time

Senior Customer Support Operations Executive

Amazon Kuiper Commercial Services LLC is in search of a seasoned Senior Customer Support Operations Executive to play a pivotal role in enhancing operational capabilities for our initiatives. The successful candidate will possess extensive knowledge of customer service frameworks and a strong history of leading operational teams while implementing innovative strategies. A customer-centric mindset, technological proficiency, and the ability to excel in a fast-paced environment are essential.

About Amazon Kuiper:

Amazon Kuiper is dedicated to expanding global internet access through a network of satellites positioned in low Earth orbit. Our mission focuses on delivering rapid and affordable broadband services to unserved and underserved populations worldwide, aiming to bridge the digital divide.

Key Responsibilities:

  • Manage and oversee specialized customer support units
  • Create data-informed recommendations for operational enhancements
  • Assist in formulating support strategies tailored to specific regions
  • Collaborate with stakeholders and oversee progress tracking
  • Champion continuous improvement initiatives and programs

About the Team:

The Customer Operations team is an integral part of the Worldwide Consumer division, tasked with strategizing, developing, and executing plans for the successful launch and operation of Kuiper services on a global scale.

Basic Qualifications:

  • A minimum of 7 years of experience in product and program management

Preferred Qualifications:

  • Background in customer support within telecommunications or subscription-based services


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