Customer Support Operations Director
2 weeks ago
We are seeking an experienced Senior Customer Support Operations Leader to join our team at Amazon Kuiper Commercial Services LLC. As a key member of our Customer Operations team, you will be responsible for leading the development and implementation of strategies to deliver world-class customer support operations for our Kuiper service.
Key Responsibilities- Oversee the setup and operation of specialized customer support teams to handle trials, executive inquiries, escalations, and support for Kuiper partners.
- Develop insights and present well-reasoned, data-driven proposals to cross-functional stakeholder teams on opportunities in the areas of performance management and process improvements.
- Support the development of strategies and programs for support on a regional basis across the support domains, and influence prioritization of defect elimination projects within a matrix organization.
- Develop and drive periodic business and program progress reporting and manage engagement with all stakeholders.
- Work with internal and external partners to deliver consistent performance of Customer Support operations KPIs.
- Dive deep on executive escalations and create a model for timely resolution.
- Develop a thorough understanding of customer needs and pain points related to our customer support, both existing and potential.
- Build strong relationships with stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms.
- Deliver end-to-end continuous improvement programs, projects, and initiatives.
- 7+ years of experience blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement.
- Customer support experience in a telecom/wireless or subscription business.
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Principal Customer Support Operations Leader
3 days ago
Redmond, Washington, United States Amazon Kuiper Commercial Services LLC Full timeAbout the RoleWe are seeking an experienced Principal Customer Support Operations Leader to join our team at Amazon Kuiper Commercial Services LLC. As a key member of our Customer Operations team, you will be responsible for leading the development and implementation of strategies to deliver world-class customer support experiences for our customers.Key...
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Senior Customer Support Operations Leader
2 weeks ago
Redmond, Washington, United States Amazon Kuiper Commercial Services LLC Full timeAbout the RoleWe are seeking an experienced Senior Customer Support Operations Leader to join our team at Amazon Kuiper Commercial Services LLC. As a key member of our Customer Operations team, you will play a critical role in scaling our operations for Project Kuiper, a global broadband access initiative.Key ResponsibilitiesOversee the setup and operation...
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Principal Customer Support Operations Leader
3 weeks ago
Redmond, Washington, United States Amazon Kuiper Commercial Services LLC Full timeAbout the RoleWe are seeking an experienced Principal Customer Support Operations Leader to join our team at Amazon Kuiper Commercial Services LLC. As a key member of our Customer Operations team, you will be responsible for leading the development of mechanisms, workflows, and budget to support Kuiper Customer Support operations for specialized support...
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Senior Customer Support Operations Executive
2 months ago
Redmond, Washington, United States Amazon Kuiper Commercial Services LLC Full timeSenior Customer Support Operations ExecutiveAmazon Kuiper Commercial Services LLC is in search of a seasoned Senior Customer Support Operations Executive to play a pivotal role in enhancing operational capabilities for our initiatives. The successful candidate will possess extensive knowledge of customer service frameworks and a strong history of leading...
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Senior Customer Support Operations Executive
2 months ago
Redmond, Washington, United States Amazon Kuiper Commercial Services LLC Full timeSenior Customer Support Operations ExecutiveAmazon Kuiper Commercial Services LLC is on the lookout for a seasoned Senior Customer Support Operations Executive to enhance and scale our operational framework. The ideal candidate will possess extensive knowledge of customer service frameworks and a successful history of overseeing operational teams while...
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Redmond, Washington, United States Microsoft Full timeJob DescriptionMicrosoft is seeking a highly skilled Senior Director, Customer Relationship Marketing to lead our Global Demand Center (GDC) in driving marketing transformation across customer segments, solution areas, and audiences.This role is responsible for creating and maintaining lasting relationships with post-sales customers to enhance loyalty, grow...
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Clinical Director
4 days ago
Redmond, Washington, United States LHC Group Full timeJob SummaryThe Clinical Director is a key leadership position responsible for overseeing and directing the patient care operations of the home care facility. This includes coordinating and completing assigned projects to support the company's objectives, overseeing patient eligibility, planning services, and supervising total home health care. The Clinical...
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IT Director
4 weeks ago
Redmond, Washington, United States 3MD Inc. Full timeJob Title: Director, Support Services and Managed ITJob Summary:The Director of Support Services and Managed IT is responsible for leading and managing the support services team within the service delivery organization. This role involves overseeing the delivery of high-quality IT support and managed services to external customers, ensuring exceptional...
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Clinical Director
1 month ago
Redmond, Washington, United States LHC Group, Inc. Full timeClinical Director Job Description Job Summary The Clinical Director is a key leadership position responsible for overseeing and directing the patient care operations of the home care facility. This includes coordinating and completing assigned projects to effectively support the immediate and long-range objectives of the company. The Clinical Director will...
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Director of Home Care Operations
1 month ago
Redmond, Washington, United States Happy Quest Home Care Full timeCompany Overview:Happy Quest Home Care is a reputable and expanding home healthcare agency committed to providing high-quality in-home care services to residents in need. We are excited to announce the opening of our new branch and are currently seeking a dedicated and experienced professional to lead and manage our operations.Position Overview:As the...
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Operations Director
2 weeks ago
Redmond, Washington, United States eRep Inc Full timeOperations ManagerAt eRep Inc, we are seeking a skilled Operations Manager to oversee the day-to-day activities of our painting projects. The ideal candidate will have a strong background in project management, excellent communication skills, and the ability to lead a team to achieve efficiency and profitability.Key Responsibilities:Maintain a working...
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Customer Support Associate
3 weeks ago
Redmond, Washington, United States SpaceX Full timeCustomer Support Associate, Bilingual IndonesianAt SpaceX, we're pushing the boundaries of what's possible in space exploration and development. As a Customer Support Associate, you'll play a critical role in ensuring our customers have an exceptional experience with our Starlink satellite constellation.Responsibilities:Triage and resolve customer issues...
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Customer Support Associate
3 weeks ago
Redmond, Washington, United States SpaceX Full timeCustomer Support Associate, Bilingual NorwegianAt SpaceX, we're pushing the boundaries of space exploration and development. As a Customer Support Associate, you'll be a key part of our team, ensuring our customers have an exceptional experience with our Starlink satellite constellation.Responsibilities:Triage and resolve customer issues across multiple...
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Customer Support Specialist
4 weeks ago
Redmond, Washington, United States Space Exploration Technologies Corp. Full timeCustomer Support Associate, Bilingual Norwegian (Starlink)At SpaceX, we're pushing the boundaries of space exploration and development. As a Customer Support Associate, Bilingual Norwegian, you'll be a key member of our Starlink team, delivering exceptional customer experiences and ensuring our customers have a seamless interaction with our...
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Customer Support Associate
4 weeks ago
Redmond, Washington, United States Space Exploration Technologies Corp. Full timeCustomer Support AssociateSpaceX is revolutionizing the way we explore the universe, and we're looking for a talented Customer Support Associate to join our team. As a key member of our Starlink Customer Support team, you will be the face of our company to our customers, ensuring they have an exceptional experience.Responsibilities:Triage and resolve...
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Customer Support Specialist
3 weeks ago
Redmond, Washington, United States Space Exploration Technologies Corp. Full timeJob Title: Customer Support AssociateAt SpaceX, we're revolutionizing the way we explore space and making humanity a multi-planetary species. As a Customer Support Associate, you'll be a key part of our Starlink team, ensuring our customers have an exceptional experience with our satellite constellation.Responsibilities:Triage and resolve customer issues...
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Customer Support Associate
3 weeks ago
Redmond, Washington, United States SpaceX Full timeCustomer Support Associate, Bilingual SwedishAt SpaceX, we're pushing the boundaries of space exploration and development. As a Customer Support Associate, you'll play a critical role in ensuring our customers have an exceptional experience with our Starlink satellite constellation.Responsibilities:Triage and resolve customer issues across multiple channels,...
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Customer Support Specialist
4 weeks ago
Redmond, Washington, United States SpaceX Full timeCustomer Support AssociateAt SpaceX, we're pushing the boundaries of what's possible in space exploration and development. As a Customer Support Associate, you'll be a key part of our Starlink team, ensuring our customers have an exceptional experience with our revolutionary satellite constellation.Responsibilities:Triage and resolve customer issues across...
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Activities Director
4 weeks ago
Redmond, Washington, United States Skilled Nursing Professionals Full timeSeeking a Dedicated Activities DirectorWe are a 5-star skilled nursing facility located in a convenient location, seeking a compassionate and customer-focused Activities Director to join our team. As an Activities Director, you will be responsible for creating a welcoming environment that fosters socialization, engagement, and overall well-being for our...
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Redmond, Washington, United States Management Business Solutions Full timeJob Title: Senior Director of Product Marketing for Custom Storage SolutionsWe are seeking a highly experienced Senior Director of Product Marketing to lead our product marketing efforts for custom storage solutions. As a key member of our product marketing team, you will be responsible for developing and executing go-to-market strategies that drive revenue...