Principal Customer Support Operations Leader
3 days ago
We are seeking an experienced Principal Customer Support Operations Leader to join our team at Amazon Kuiper Commercial Services LLC. As a key member of our Customer Operations team, you will be responsible for leading the development and implementation of strategies to deliver world-class customer support experiences for our customers.
Key Responsibilities- Develop and implement customer support operations strategies to drive customer satisfaction and loyalty
- Lead cross-functional teams to design and implement process improvements and operational efficiencies
- Collaborate with stakeholders to identify and prioritize customer support initiatives and projects
- Develop and manage budgets and resources to support customer support operations
- Work closely with our internal and external partners to deliver consistent performance of customer support operations KPIs
Our Customer Operations team is part of the Worldwide Consumer team at Amazon Kuiper Commercial Services LLC. Our mission is to plan, develop, and execute on strategies to launch and operate Kuiper services globally. Through regional and local country operations, our team is responsible for delivering revenue from residential and small business broadband services.
Requirements- 7+ years of experience in customer support operations, with a focus on process creation, standardization, and improvement
- Proven track record of managing operational teams and leading new initiatives
- Strong analytical and problem-solving skills, with the ability to work effectively in a matrix organization
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced customer support operations professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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