Commercial Lines Operations Manager

1 week ago


Norfolk, Virginia, United States TowneBank Full time
About TowneBank

TowneBank is a leading insurance and risk management firm, recognized nationally for delivering tailored insurance solutions to a diverse clientele, including businesses, families, and individuals. We are committed to enriching lives and providing exceptional service, valuing our employees as our greatest asset. We focus on fostering a supportive environment that prioritizes health, happiness, and professional growth.

Position Overview

The Commercial Lines Team Leader is responsible for guiding an account management team, ensuring effective production oversight, performance management, and the allocation of account responsibilities among team members.

Key Responsibilities
  • Delegate tasks effectively within the team
  • Oversee team members' time management, including PTO
  • Conduct performance evaluations and offer coaching to team members
  • Lead recruitment, onboarding, and training initiatives
  • Participate in necessary internal meetings
  • Facilitate monthly team discussions
  • Review team reports and ensure accountability for outstanding tasks
  • Manage a portfolio of commercial business
  • Maintain an active P&C License and enhance insurance knowledge through ongoing education
Required Skills and Experience

The ideal candidate will possess an active P&C license and a minimum of five years in commercial insurance, along with:
  • Ability to work autonomously
  • Strong leadership and organizational capabilities
  • Excellent verbal and written communication skills
  • Proficient problem-solving and critical thinking abilities
  • Meticulous attention to detail
  • Strong telephone communication skills
  • Reliability and punctuality
  • Proficiency in Microsoft Word, Excel, and Outlook
Preferred Qualifications
  • Experience with Applied Epic
  • Previous supervisory roles
  • Familiarity with insurance software
  • Relevant industry designations
What We Offer

We believe in creating a business culture that promotes a healthy and safe work environment through comprehensive benefits and resources designed to keep our team engaged and productive, including:
  • Opportunities for growth and advancement
  • Competitive compensation based on experience
  • Health, vision, and dental coverage, along with an Employee Assistance Program
  • Generous paid time off, including holidays and sick leave
  • Profit-sharing options
  • Continuing education support
  • 401K with employer matching
  • Employee discounts and identity theft protection
  • Tuition reimbursement programs
  • Paid training opportunities
  • Paid parental leave
  • Wellness initiatives
  • Volunteer opportunities
Our Commitment

At TowneBank, we empower our team members to build lasting relationships with the communities we serve, leading to rewarding opportunities for our dedicated insurance professionals. We respect and value the contributions of our colleagues and promote a culture that celebrates diverse talents and perspectives.

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