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Commercial Lines Operations Supervisor

2 months ago


Norfolk, Virginia, United States TowneBank Full time
About TowneBank

TowneBank is a distinguished insurance and risk management firm recognized nationally for delivering tailored insurance solutions to a diverse clientele, including businesses, families, and individuals. We pride ourselves on our commitment to exceptional service, community engagement, and the well-being of our employees.

Position Overview

We are seeking a Commercial Lines Team Leader to oversee our account management team. This role involves guiding the team in production oversight, performance management, and the allocation of account responsibilities.

Key Responsibilities
  • Delegate tasks effectively within the team.
  • Supervise team members' time management, including PTO oversight.
  • Conduct performance evaluations and provide coaching for team development.
  • Manage the recruitment, onboarding, and training processes for new team members.
  • Participate in necessary internal meetings.
  • Facilitate monthly team meetings to ensure alignment and accountability.
  • Monitor team performance reports and ensure follow-up on outstanding items.
  • Manage a portfolio of commercial business accounts.
  • Maintain an active P&C License and enhance insurance knowledge through ongoing education.
Qualifications

The ideal candidate will possess an active P&C license and have at least five years of experience in commercial insurance, along with the following skills:
  • Ability to work autonomously.
  • Strong leadership and organizational capabilities.
  • Exceptional verbal and written communication skills.
  • Proficient problem-solving and critical thinking abilities.
  • Meticulous attention to detail.
  • Excellent telephone communication skills.
  • Reliable and punctual.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Preferred Qualifications
  • Experience with Applied Epic.
  • Previous supervisory roles.
  • Familiarity with insurance software.
  • Relevant industry designations.
Benefits

At TowneBank, we believe in fostering a supportive work environment through a comprehensive benefits package that includes:
  • Opportunities for professional growth and advancement.
  • Competitive compensation based on experience.
  • Health, vision, and dental insurance, along with an Employee Assistance Program.
  • Generous paid time off, including holidays and sick leave.
  • Profit-sharing options.
  • Continuing education and training opportunities.
  • 401K plan with employer matching.
  • Employee discounts and identity theft protection.
  • Tuition reimbursement and paid parental leave.
  • Wellness programs and volunteer opportunities.
Commitment to Community

Our member-focused approach empowers our team to build enduring relationships with the businesses and communities we serve, paving the way for rewarding careers in the insurance sector. We value the contributions of our colleagues and are dedicated to their professional and personal development, fostering a culture that celebrates diversity and inclusivity.