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Help Desk Supervisor

2 months ago

District Heights, United States Leidos Full time
Job Title: Help Desk Supervisor

Leidos is seeking a skilled Help Desk Supervisor to join our team in the Camp Springs, MD area. As a Help Desk Supervisor, you will be responsible for supervising staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users.

Key Responsibilities:
  • Supervise staff of Help Desk and User Trainer Specialists
  • Assist in setting up and operating end-user support program for major applications
  • Set up overall user training programs, particularly for complex applications
  • Organize, prepare, and conduct training sessions
  • Oversee and supervise help desk operations
Requirements:
  • DoD 8570 IAT Level 1 certification
  • Bachelor's Degree in Computer Science, Engineering, Computer Information Systems, Information Technology, or related field
  • Minimum of 2+ years of experience teaching/training users in computer applications
  • Expert user of the Government's word processing, spreadsheet, and email systems
  • Excellent oral and written communications skills
  • U.S. Citizen and able to obtain and maintain a Public Trust clearance
Preferred Qualifications:
  • Minimum of 1+ year teaching/training experience involving computer applications
  • At least 1+ year of experience in automated litigation support
  • Experience with Government office automation environments
  • Prior supervisory experience
  • Certification in eDiscovery program
  • Prior experience working in a Federal Government environment

Leidos is an equal opportunity employer/disability/vet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.