Help Desk Support Specialist

4 weeks ago


Sterling Heights, Michigan, United States Solvere OneHouseCall Full time
About the Role

Solvere One is seeking a skilled Help Desk Technician to join our team at our Dulles, Virginia headquarters. As a Help Desk Technician, you will be responsible for providing top-notch support to our clients via phone and email.

Key Responsibilities
  • Field and resolve Tier 1 incidents for clients
  • Communicate solutions to end-users
  • Deliver, tag, and set up end-user PC desktop hardware, software, and peripherals
  • Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems
  • Coordinate timely repair of PC equipment covered by third-party vendor maintenance agreements
  • Perform minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements
  • Enter and track all time and keep all documentation up to date in PSA Platform in real time
  • Identify, document, and escalate all Tier 2 and Tier 3 incidents in a timely manner
Requirements
  • Microsoft Windows Desktop OS installation and support
  • Microsoft Office 365 installation and support
  • ConnectWise Manage
  • ConnectWise Automate
  • IT Glue
What We Offer

We provide a comprehensive benefits package, including 401K, PPO healthcare, dental, vision, paid vacation, and more. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.



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