Family Enrollment Assistant

1 day ago


New Orleans, Louisiana, United States NOLA Public Schools Full time
Job Summary

The Family Enrollment Assistant will provide exceptional customer service and support to families regarding work permits, Early Childhood and K-12 enrollment, and provide back-of-house support to Student Enrollment Coordinators and Family Resource Centers.

Key Responsibilities
  • Communicate daily with families utilizing voice and virtual calls, emails, tickets/cases, and enrollment systems.
  • Provide exemplary customer service, answering incoming calls and responding to emails in a timely manner.
  • Maintain student data using SalesForce, a student information platform, in alignment with district standards and State and local student privacy laws.
  • Coordinate with district departments to resolve customer issues and ensure a smooth enrollment experience for families.
  • Internalize and implement all district guidelines pertaining to enrollment procedures and parent rights and responsibilities.
Requirements
  • High School Diploma required.
  • 2 years of customer service experience required.
Work Environment

The employee will be required to use motor coordination with finger dexterity and be exposed to physical occupational risks. The normal setting for this job is an office/school setting.



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