Information Release Coordinator
2 weeks ago
Position Title: Release of Information Specialist
Work Schedule: Monday to Friday
Overview:
The Release of Information Specialist plays a crucial role in managing the processing of information requests efficiently and accurately. This position is dedicated to upholding the highest standards of customer service while ensuring the protection of patient privacy in accordance with HIPAA regulations and company policies.
Key Responsibilities:
- Process requests for information by retrieving and returning medical charts, scanning records accurately, and transmitting information as per established protocols.
- Date stamp all incoming requests and highlight essential data to streamline processing.
- Validate requests and authorizations to ensure compliance with established procedures.
- Conduct quality assurance checks on all work to maintain accuracy, confidentiality, and proper invoicing.
- Ensure all equipment is maintained in optimal working condition.
- Deliver exceptional customer service by being attentive, respectful, and proactive in addressing client concerns.
- Handle incoming requests, including mail, phone inquiries, and faxes, as required.
- Maintain a professional appearance and adhere to the established dress code.
- Keep the workspace organized and ensure that records are properly stored.
- Stay informed about state laws and fee structures related to information release.
- Be adaptable and willing to assist with additional tasks during peak times.
- Adhere to client policies and procedures, including compliance with HIPAA and other relevant regulations.
- Safeguard confidentiality and maintain ethical standards in handling sensitive information.
Qualifications:
- Strong organizational skills are essential.
- Typing speed of at least 50 words per minute.
- Proficient in using fax machines, copiers, and scanners.
- Willingness to quickly learn new technologies and processes.
- Self-motivated team player with proven customer service skills.
- Able to manage multiple tasks effectively.
About TEKsystems:
TEKsystems is a leader in Full-Stack Technology Services and Talent Services, partnering with clients to drive transformation and capitalize on new opportunities. With a team of 80,000 professionals, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. We are committed to fostering an inclusive workplace and are proud to be an equal opportunity employer.
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