Legal Administrative Specialist

2 days ago

Lincoln, Nebraska, United States Veterans Benefits Administration Full time
Job Summary

The Legal Administrative Specialist position is available at the Veterans Benefits Administration. The selected candidate will serve as a member of the Public Contact Team, located in the Veterans Service Center. The incumbent will provide in-depth information and comprehensive assistance to veterans, their dependents, and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits.

Key Responsibilities

The Legal Administrative Specialist will be responsible for:
  1. Counsels Veterans, their dependents, and their beneficiaries regarding all benefits available through the Department of Veterans Affairs, as well as non-VA benefits available through other agencies.
  2. Explains the types of documents necessary to facilitate timely processing of claims and aids in obtaining and completing such documents and forms as required by the type of claim being submitted or services requested.
  3. Serves as facility Point of Contact (POC) and advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that may affect their claims.
  4. Explains decisions made by the VA and communicates the reasons to the claimant for these decisions, orally and in writing.
  5. Advises on the right of appeals and assists claimants in making appeals.
  6. Develops a network relationship with the state and private Veteran's organizations to broaden the scope of outreach and increase the community awareness of the role VA plays in being a resource to the community.
  7. Provides community outreach counseling and in-home counseling to those who are geographically isolated or physically unable to go to a VA facility due to physical or mental incapacity.
  8. Participates in large scale outreach activities (claims clinics, tribal events, etc.), to support claims intake and benefits counseling.
  9. Analyzes inquiries, researches issues involved, consults with other federal, state, and local agencies as necessary, and prepares written replies or furnishes replies by telephone or other medium to congressional or White House staff members.

Requirements

The selected candidate must have a strong understanding of VA benefits and related non-VA benefits. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively with veterans, their dependents, and beneficiaries. The candidate must also have strong analytical and problem-solving skills, with the ability to research and analyze complex issues.

Working Conditions

The work is mostly sedentary, with occasional periods of standing and walking. The incumbent will be required to talk for long periods of time, which may occasionally put a strain on the throat and vocal chords. There are no other special physical demands required to perform the work.

Education and Experience

The selected candidate must have a minimum of one year of specialized experience in a related field, with a strong understanding of VA benefits and related non-VA benefits. The ideal candidate will have a bachelor's degree in a related field, such as business administration, public administration, or a related field.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

How to Apply

To apply for this position, please submit your application package, including your resume and supporting documentation, to the address listed in the vacancy announcement. The complete application package must be submitted by the closing date to receive consideration.

Agency Contact Information

For more information on this position, please contact the Agency Contact listed in the vacancy announcement.

Next Steps

Once your online application is submitted, you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

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