Retail Sales Professional

1 week ago

Washington, United States EssilorLuxottica Full time
Job Summary

EssilorLuxottica is seeking a highly skilled Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets.

Key Responsibilities
  • Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
  • Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
  • Displays in-depth knowledge of the Brand, warranties and optical add-on features offered to all customers.
  • Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow-up communication.
  • Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross-selling products.
  • Assist with minor adjustments and repairs.
  • Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
  • Provides omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services.
  • Understands and adheres to all brand policies and procedures.
  • Perform other miscellaneous duties as assigned by management.
Requirements
  • High school diploma or equivalent.
  • 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Must be punctual and reliable. Timeliness and dependability are essential.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Strong organizational skills and attention to detail, with the ability to multi-task in a fast-paced environment.
  • Demonstrated ability to achieve sales targets and exceed customer expectations.
  • A team-player who is collaborative with others, is adaptable, supportive, respectful and open to feedback.
  • Is a natural problem-solver and analytical thinker, possesses the ability to identify issues, evaluate solutions and implement effective strategies to overcome challenges.
  • Navigates through workload pressure with ease.
  • Ability to stand for extended periods and lift up to 25 pounds.
Preferred Qualifications
  • Experience operating a POS system.
  • Luxury sales or eyewear industry experience.

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