Client Success Advocate
3 weeks ago
As a Client Success Partner at GlobalData Academia, you will play a vital role in driving customer satisfaction and growth. We are seeking a highly motivated and results-driven individual to join our team and contribute to our mission of delivering exceptional customer experiences.
Key Responsibilities- Proactively build and maintain strong relationships with our clients to ensure they achieve their business objectives.
- Work closely with our research teams to provide timely and actionable insights that address our clients' most pressing questions.
- Develop in-depth knowledge of our products and services to drive continuous client engagement and growth.
- Partner with Sales Executives and Account Managers to identify opportunities for upselling and cross-selling.
- Ensure data integrity by maintaining accurate records in our CRM system.
- Act as the voice of the customer within our organization, providing feedback to drive continuous improvement and customer satisfaction.
- Bachelor's degree and 2-4 years of experience in an account management or service role.
- Healthcare education or work experience preferred.
- Goal-oriented with a positive attitude towards KPIs and targets.
- Demonstrated intellectual curiosity and a willingness to learn.
- Excellent oral and written communication skills.
- Demonstrated ability to meet deadlines and maintain attention to detail.
- Well-defined prioritization and organizational skills.
- Salesforce and Microsoft Office experience preferred.
- A high-growth, ambitious environment with unlimited opportunities for success.
- Tailored training and development plans, including LinkedIn Learning and ongoing Learning and Development opportunities.
- Generous PTO policy and hybrid working model.
- Health, dental, and vision insurance, as well as pet insurance and company-sponsored life insurance.
- Maternity and paternity leave, 401k match, and corporate gym rates.
- Employee Assistance Program offering free confidential support on a range of issues.
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