Patient Services Representative

2 weeks ago


Lafayette, Indiana, United States Franciscan Health Full time

About Franciscan Health
Franciscan Health is a prominent Catholic healthcare organization with numerous facilities across Indiana and Illinois, dedicated to delivering compassionate and comprehensive care to our patients and communities.

Position Overview
This role is a Float Position that requires flexibility as it involves covering multiple locations with varying schedules.

Key Responsibilities

  • Deliver outstanding customer service by welcoming and guiding patients, their families, and visitors.
  • Handle incoming calls, addressing inquiries or directing them to the appropriate personnel.
  • Coordinate appointment scheduling and ensure accurate data entry into the scheduling system.
  • Register patients, updating demographic and insurance details in the electronic medical records (EMR) system.
  • Collaborate with clinical staff to ensure smooth patient flow and keep waiting patients informed.
  • Process patient payments, applying necessary adjustments to accounts.
  • Reconcile daily encounter forms and cash drawers.

Qualifications

  • High School Diploma or GED is required.
  • Minimum of 1 year of customer service experience is required.
  • 1 year of experience in a healthcare setting is preferred.

Travel Requirements
Willingness to travel up to 50% is necessary for this position.

Equal Opportunity Employment
Franciscan Alliance is committed to providing equal employment opportunities to all employees and qualified applicants, adhering to applicable local, state, and federal laws.



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