Patient Service Representative

3 days ago


West Lafayette, Indiana, United States Franciscan Health Full time

Job Summary

We are seeking a skilled Patient Service Representative to join our team at Franciscan Health. As a Patient Service Representative, you will be responsible for providing exceptional customer service to our patients and their families.

Key Responsibilities

  • Answer incoming calls and respond to patient inquiries in a timely and professional manner
  • Schedule appointments and direct callers to the appropriate staff member
  • Work within our electronic medical records system to ensure accurate and efficient patient care
  • Collect patient payments and apply payments and adjustments to patient accounts
  • Balance daily encounter forms and cash drawers
  • Perform additional administrative tasks as needed

Requirements

  • High School Diploma or equivalent required
  • 1 year of customer service experience required
  • 1 year of healthcare experience preferred

What We Offer

  • A consistent day shift schedule with observed holidays off
  • Professional development opportunities to enhance your skills and expertise
  • An enhanced benefits package with a pay structure to reward experience and expertise

About Franciscan Health

Franciscan Health is a non-profit healthcare ministry with a mission of caring for our patients and their families. We are committed to providing exceptional patient care and service in a compassionate and respectful environment.



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