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Patient Service Representative

2 months ago

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About Franciscan Health

We are a leading healthcare provider in the Midwest, with 12 ministries and access points across Indiana and Illinois. Our mission is to provide compassionate, comprehensive care to our patients and the communities we serve.

Job Summary

We are seeking a highly flexible and customer-focused Patient Service Representative to join our team. As a Float Position, you will be responsible for covering multiple locations and providing exceptional service to patients, family members, and visitors.

Key Responsibilities

  • Float Position: Cover multiple locations and adapt to changing schedules.
  • Customer Service: Provide exemplary service, greet and direct patients, and respond to inquiries.
  • Scheduling: Schedule appointments and accurately enter data into our scheduling system.
  • Registration: Register patients and update demographic and insurance information into our EMR system.
  • Communication: Communicate with clinical staff to maintain patient flow and update waiting patients.
  • Financial Transactions: Collect patient payments and apply payments and adjustments to patient accounts.
  • Accounting: Balance daily encounter forms and cash drawers.

Qualifications

  • Education: High School Diploma or GED required.
  • Experience: 1 year of customer service experience required, 1 year of healthcare experience preferred.

Travel Requirements

Up to 50% travel may be required for this position.

Equal Opportunity Employer

We are an equal opportunity employer and are committed to providing a work environment free from discrimination and harassment. We reserve the right to object to local, state, or federal ordinances that violate our values and the free exercise of our religious rights.