Parking Operations Assistant Manager
1 week ago
The Assistant Manager plays a crucial role in ensuring the smooth and secure operations of parking services, while providing exceptional service that surpasses our clients' expectations. This position involves supporting the Operations Manager in various aspects of managing the parking facility, including team leadership, financial oversight, safety protocols, and client engagement.
Key Responsibilities- Assist in overseeing the location's staff by delegating tasks, coaching and developing team members, monitoring performance, and ensuring adherence to company standards.
- Support the Operations Manager with recruitment, onboarding, scheduling, and training of new personnel.
- Serve as a liaison to clients or Property Managers; participate in location meetings as necessary and address client inquiries to foster positive relationships.
- Oversee the upkeep of the facility and surrounding areas to guarantee cleanliness, safety, and compliance with maintenance standards; supervise ongoing maintenance tasks to ensure quality and timely execution.
- Assist in managing ticket inventory, cash flow, reporting, and audits to mitigate losses due to theft, errors, or negligence.
- Collaborate with the Operations Manager to prepare daily, weekly, and monthly operational reports as needed.
- Provide coverage for frontline roles as required.
- Utilize respectful communication to assist guests with inquiries, issues, and concerns; handle escalated guest complaints effectively.
- Respond promptly to incidents, accidents, or safety issues.
- Maintain professional communication at all times with guests, clients, and colleagues.
Please note that this job description is not intended to encompass an exhaustive list of activities, duties, or responsibilities required for this role. Responsibilities may evolve at any time with or without prior notice.
Qualifications and Skills- Must be at least 18 years of age.
- Strong customer service and communication abilities.
- Proficient verbal communication skills for guest interactions.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Comprehensive Medical, Dental, and Vision Plans.
- Life and Disability Insurance.
- 401K Plan with Generous Employer Match and Immediate Vesting.
- Generous Paid Time Off (PTO).
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