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Vice President of Regional Operations

2 months ago

Philadelphia, Pennsylvania, United States Parking Management Services Full time
Job Overview

Location: Philadelphia, PA

Company: Parking Management Services

Position: Regional Vice President of Valet Operations

Employment Type: Full-Time, Salary

Compensation: Competitive Salary with Bonus Potential

The Regional Vice President is accountable for ensuring that City Managers, Area Managers, and Regional Directors of Operations within designated territories fulfill contractual obligations. This pivotal role emphasizes service excellence, enhancing financial outcomes, effective cost management, talent development, revenue oversight, claims and safety protocols, and maintaining the operational integrity of all accounts.

This leadership position focuses on mentoring management teams, preserving the competitive edge of Parking Management Services, and expanding market presence. Key responsibilities include driving revenue growth, optimizing payroll, managing claims, ensuring client and employee satisfaction, overseeing operational efficiency, generating leads, acquiring new business, nurturing client relationships, and refining financial reporting.

The role is centered around executing the 4P's (People, Product, Partner, Profit) and implementing the 3V's (hospitality, commercial, and technology).

Key Responsibilities:

Leadership and Management:
  • Oversee and lead all locations and staff within the assigned region.
  • Collaborate with operations management to establish performance metrics and drive EBITDA growth.
Business Growth:
  • Develop and implement strategies to enhance productivity and profitability.
  • Leverage existing marketing resources to attract new business through various sales methodologies.
  • Consistently generate new business opportunities and drive them through strategic relationships and sales initiatives.
Partnership and Market Expansion:
  • Foster and strengthen partnerships within the territory.
  • Promote new business opportunities, including valet parking, self-parking, and other service verticals.
Client and Employee Engagement:
  • Design and execute programs aimed at improving guest and employee satisfaction and retention.
Financial Oversight:
  • Manage operational budgets and closely monitor labor and non-labor expenses.
  • Analyze and maintain financial reports, including revenue assessments, budgets, and profit-and-loss statements.
Human Resources Collaboration:
  • Work with HR to recruit, interview, and onboard senior management within the region.
Collaboration and Execution:
  • Partner with HR and Executive Leadership to create programs aligned with business objectives.
  • Support the implementation of company-wide initiatives and processes.
Travel Requirements:
  • Availability to travel to all assigned accounts in the region on a rotating basis.
  • Travel may be required up to 50% of the time.
Qualifications:

Skills and Competencies:
  • Strong leadership and financial management capabilities.
  • Expertise in decision-making and customer service.
  • Excellent communication and innovative thinking skills.
  • Exceptional organizational and problem-solving abilities.
  • High analytical skills with attention to detail.
  • Strong interpersonal skills and a collaborative mindset.
Experience Requirements:
  • Willingness to travel up to 50%.
  • Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).
  • A minimum of 7 years of multi-site operations management experience in the hospitality sector, or a Bachelor's degree in Business Administration with at least 5 years of relevant experience.
  • Outstanding written and verbal communication skills.
  • Proven team-building and motivational skills.
  • Ability to work independently and take responsibility when necessary.
  • Valid driver's license with a clean driving record.
Why Choose Parking Management Services:
  • Opportunities for career advancement and professional growth.
  • Join a dynamic and collaborative team environment.
  • Be part of an innovative and entrepreneurial workplace.
  • Engage in exciting challenges as our portfolio continues to expand.
Benefits:
  • Competitive salary based on experience.
  • Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and retirement savings options.
  • Opportunity to work in a fast-paced environment and make a significant impact on guest experiences.
  • Lead and develop a talented team of valets, contributing to the success of our hospitality operations.
  • Access to professional development opportunities, including training and mentorship programs.
About Parking Management Services:

Parking Management Services is a rapidly expanding company in the hospitality sector, specializing in valet parking solutions for high-end hotels, resorts, hospitals, restaurants, and special events. Our mission is to build strong client relationships through unparalleled customer service.

EEO/ADA:

Parking Management Services is committed to ADA compliance and will provide reasonable accommodations in accordance with the Americans with Disabilities Act. We are an equal opportunity employer and value diversity in our workforce. We encourage candidates from all backgrounds to apply.