Guest Services Manager

5 days ago


Fargo North Dakota, United States Hornbacher's Full time
About the Role

We are seeking a highly skilled and experienced Guest Services Manager to join our team at Hornbacher's. As a key member of our front-end operations, you will be responsible for providing exceptional customer service, supervising the front-end team, and maintaining high standards of guest service throughout the store.

Key Responsibilities
  • Supervise and direct the front-end team to ensure excellent customer service and efficient operations
  • Assist the Sr. Guest Services Manager with guest services, self-check-outs, regular checkouts, bagging area, parcel pickup, cart room, click and collect, and parking lot areas
  • Perform bookkeeping tasks and maintain accurate records
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless store operations
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
  • Minimum 2 years of experience in a customer-facing role, preferably in retail or hospitality
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and analytical skills
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
Why Join Our Team

Hornbacher's is a dynamic and growing company that values its employees and customers. We offer a range of benefits and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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