Guest Services Representative
7 days ago
As a Guest Services Agent with Avantic Lodging Enterprises, you will be responsible for providing exceptional customer service to our guests. This includes greeting and registering guests, handling room reservations, and ensuring a smooth check-in and check-out process.
Key Responsibilities- Guest Service: Provide attentive, courteous, and efficient service to all guests, ensuring their needs are met and exceeded.
- Front Desk Operations: Manage the front desk, handling room reservations, check-ins, and check-outs, as well as responding to guest inquiries.
- Communication: Establish and maintain good communication with fellow associates and other departments within the hotel, ensuring seamless service delivery.
- Problem-Solving: Anticipate, prevent, identify, and solve problems as necessary, ensuring guest satisfaction and hotel operations.
- Teamwork: Collaborate with other departments to ensure effective service delivery and maximize guest satisfaction.
- Education: High school diploma or equivalent required.
- Experience: Previous experience in a hotel or related field preferred.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a positive attitude.
The Guest Services Agent will work in a fast-paced hotel environment, interacting with guests and colleagues regularly. The role requires standing for long periods, using a computer, and communicating effectively with guests and colleagues.
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Guest Services Representative
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Hospitality Service Representative
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Hospitality Service Representative
1 week ago
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Guest Services Coordinator
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