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Guest Service Agent

3 months ago

Fargo, United States Best Western Plus Kelly Inn & Suites Fargo Full time
Job DescriptionJob DescriptionJoin Our Team as a Guest Service Agent

Are you a customer service rockstar with a passion for hospitality? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to join our team at Best Western Plus Kelly Inn & Suites Fargo in Fargo, ND

As a Guest Service Agent, you will be the face of our hotel, responsible for providing exceptional service to our guests from the moment they arrive until the moment they leave. Your warm smile, friendly demeanor, and attention to detail will ensure that every guest has a memorable and enjoyable stay with us.

Key Responsibilities:
  • Welcome guests upon arrival and assist with check-in/check-out processes
  • Answer guest inquiries in person, over the phone, and via email
  • Handle guest requests and resolve any issues promptly and professionally
  • Coordinate with other hotel departments to ensure guest satisfaction
  • Maintain a clean and organized front desk area
  • Promote hotel amenities and services to guests
Qualifications:
  • Previous customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and work well under pressure
  • Strong attention to detail
  • Proficiency in basic computer skills
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays

If you are a team player who is dedicated to providing top-notch service to our guests, we want to hear from you

About Best Western:

At Best Western, we are committed to providing our guests with exceptional hospitality and personalized service that goes above and beyond. With over 4,500 hotels in more than 100 countries and territories worldwide, Best Western is a global leader in the hospitality industry. Our mission is to ensure that every guest feels welcome, comfortable, and valued during their stay, whether they are traveling for business or pleasure. Join us in creating unforgettable experiences for our guests at Best Western Plus Kelly Inn & Suites Fargo



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