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Lead Guest Services Supervisor

2 months ago

Fargo North Dakota, United States Hornbacher's Full time

Company Overview:
If you are a reliable and personable individual who enjoys engaging with wonderful customers, we invite you to explore a role within our organization.

Hornbacher's is a rapidly expanding employee-owned grocery retailer situated in the Midwest.

Our grocery store formats encompass Hornbacher's, Cash Wise, and other unique online grocery home delivery services.

Hornbacher's also operates liquor stores under various brands and has a fuel and convenience division, pharmacy, in-house grocery warehouse, and distribution center, among other retail entities in suitable markets.

Position Summary:
We are seeking a Lead Guest Services Supervisor (Customer Service/Front End Department Manager).

This role requires a dedicated individual who is enthusiastic about providing guidance and direction to the front-end team while ensuring exceptional standards of customer service across all front-end operations.

The selected candidate will be responsible for the continuous oversight, training, coaching, and development of all front-end team members, including cashiers, baggers, and customer service desk representatives.

With the assistance of your Guest Services Manager, you will manage the effective operation of the front-end department, which includes cash registers, bookkeeping, parcel pickup, and parking lot areas.


Qualifications:
Must be at least 18 years of age;

Previous experience in retail or customer service is preferred.


We believe that fostering a diverse team with various backgrounds, beliefs, experiences, and perspectives inspires innovative thinking and opens us to new opportunities.

We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans, and individuals with disabilities are encouraged to apply.


Benefits:
Our exceptional employees strive to promote happiness, healthy living, and simplicity for each customer.

With a vibrant and enjoyable work environment, ongoing career advancement opportunities, and comprehensive benefit packages, Hornbacher's offers a promising future for all employee owners.

We proudly provide a range of benefits for both full-time and part-time employees, including:

- A 10% Employee Discount for the employee and their immediate household.
- DailyPay – access to your pay before payday.
- Paid Time Off (PTO/Vacation).
- Paid Floating Holidays & 1⁄2 time for hours worked on a company-recognized Vacation.
- Sunday Premium Pay – an additional $1 per hour for hours worked on Sundays.
- Paid Military Leave.
- Employee Health & Wellness Programs, Challenges, and Resources.
- Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services, along with up to five free in-person counseling sessions per year.
- Tools, resources, and opportunities for Career Growth & Development.
- 401(k) plan options with matching contributions.
- Participation in our Employee Stock Ownership Program (ESOP).
- Additional Voluntary Benefits such as Vision, Accident, and Critical Illness Insurances.

As a member of our team, you can also expect:


- Flexible scheduling to accommodate personal commitments.
- Recognition for outstanding performance and contributions.
- Growth Opportunities within the company to advance your career.

Hornbacher's offers various development programs for employees eager to enhance their careers with us.

Our culture values employee input and encourages creative innovations. We are committed to investing in our employees and the growth of our company.

Join us in realizing our vision to "Be Remarkable."