Eligibility Specialist I Position

6 days ago


Santa Rosa, California, United States County of Sonoma Full time
Job Summary

We are seeking a highly skilled Eligibility Specialist I to join our team at the County of Sonoma Human Services Department. As an Eligibility Specialist I, you will play a critical role in determining the eligibility of clients for various public assistance programs, including Medi-Cal, CalFresh, and other health insurance programs.

Key Responsibilities
  • Conduct interviews with clients to gather and evaluate personal information to determine eligibility for benefits
  • Adapt and respond to regulatory requirement changes within the public assistance system
  • Work in a high-volume call center environment, interacting with clients in person and over the phone
  • Develop and maintain effective working relationships with clients, departmental staff, and community-based organizations
  • Utilize computer systems, applications, and modern business equipment to perform a variety of work tasks
Requirements
  • Completion of 60 semester or 90 quarter units at an accredited college, including at least 9 semester or 12 quarter units in business, accounting, math, computer science, or behavioral science
  • Two years of full-time experience performing clerical duties, including substantial public contact with clients, and basic interviewing for the purpose of gathering information and explaining policies or clarifying information needed
  • One year of full-time experience with responsibility for determining eligibility for loans, financial assistance, unemployment, veterans' benefits, insurance benefits, health benefits, and/or providing tax assistance or social services programs
What We Offer
  • Competitive salary and benefits package, including hybrid telework options and a comprehensive benefits package
  • Opportunities for career advancement and professional growth within the County of Sonoma
  • A dynamic and supportive work environment, with a focus on work-life balance and employee well-being
About the County of Sonoma

The County of Sonoma is a diverse and inclusive organization, committed to providing high-quality services to our community. We value our employees and offer a range of benefits and opportunities for growth and development.



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