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Public Assistance Eligibility Specialist

2 months ago

Santa Maria, California, United States County of Santa Barbara Full time

ELIGIBILITY WORKER I COMPENSATION: $50, $59,818.95 Annually Bilingual allowance when applicable
The County of Santa Barbara Department of Social Services is inviting applications to fill current openings for Eligibility Worker I roles.

We are also welcoming applications for future openings in various locations. Please indicate your preferred locations for potential employment.

POSITION OVERVIEW:
Under supervision, this role involves applying regulations and procedures to assess eligibility for public assistance programs and make referrals for social services, utilizing automated eligibility systems and various computer applications.
Most selected candidates will primarily work at the County's Service Center, managing caseloads and providing telephone support for public assistance inquiries, including food assistance and healthcare benefit eligibility determinations.

PLEASE NOTE: This is an entry-level position within the Eligibility Worker series. New hires will participate in training sessions to learn regulations, procedures, forms, and effective public interaction techniques. The initial year will include a probationary period focused on program training and practical experience. Successful candidates will complete four months of training followed by two months of on-the-job training. Failure to complete training satisfactorily may result in termination of employment. Attendance during the training period is critical; therefore, vacations will not be approved during this time.

The IDEAL CANDIDATE will demonstrate the following:
  • Active listening abilities
  • Strong verbal and written communication skills
  • Composure under pressure
  • Exceptional customer service skills
  • Organizational skills with the ability to prioritize and manage time effectively
  • Team collaboration experience
  • Proficiency in navigating multiple computer applications simultaneously
  • Adaptability to change
  • Strong professional references
  • Ability to meet strict deadlines
Key Responsibilities

Incumbents are expected to learn and undertake a variety of duties, which may include but are not limited to the following:

  1. Conduct interviews with individuals from diverse backgrounds to assess eligibility for public social programs; explain program requirements and procedures in both individual and group settings.
  2. Assist applicants in completing necessary applications and declarations for eligibility decisions; gather information in sensitive situations regarding financial status and living arrangements.
  3. Evaluate program eligibility according to various regulations; utilize the California Statewide Automated Welfare System (CalSAWS) and other systems for managing tasks and documentation.
  4. Handle inbound and outbound calls efficiently; prepare documentation for public assistance processes; organize workload to ensure compliance with eligibility regulations and timelines; review documentation for accuracy and consistency.
  5. Identify customer needs and provide information and referrals to community resources that address health, housing, and food needs, as well as assistance with employment and transportation.
Employment Requirements
  1. Equivalent to high school graduation and one year of public contact experience in a customer service environment; OR,
  2. Equivalent to high school graduation and one year of office experience performing administrative duties; OR,
  3. A combination of training, education, and experience equivalent to the above standards.
College coursework may substitute for required experience on a year-for-year basis.
Knowledge of: general office procedures; time management techniques; public contact and communication methods.
Ability to: comprehend and interpret complex regulations; apply and explain these regulations; effectively navigate multiple computer applications; accurately record information and complete complex forms; conduct skilled interviews to gather personal information affecting eligibility; communicate effectively with diverse populations; maintain cooperative relationships in challenging situations; establish effective working relationships with colleagues; determine appropriate actions in emergencies; maintain confidentiality; manage time effectively amidst interruptions; and make referrals to other agencies.

Additional Requirements:
  • A valid California Class C Driver's License may be required.
  • Bilingual skills may be necessary. If indicated on your application, your name will be placed on the employment list for bilingual positions.
  • Incumbents may be required to perform civil defense duties.
  • Selectees must agree to comply with relevant California Penal Code sections regarding child and elder abuse reporting.
Supplemental Information

APPLICATION & SELECTION PROCESS:

  1. Review applications and supplemental questionnaire to determine candidates meeting employment standards.
  2. Supplemental Questionnaire Ranking: Responses will be evaluated and scored. Candidates' final scores and ranks will be based on their questionnaire responses.
Applicants must achieve a minimum score of 70 on the supplemental questionnaire to be placed on the eligibility list. Successful candidates will be notified of their scores and ranks.

REASONABLE ACCOMMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodations to applicants. Qualified individuals with disabilities who need assistance during the application or selection process should contact the recruiter listed on the job posting. Verification of needed accommodation may be required.

Conditional Job Offer: Once a conditional offer is made, candidates will undergo a background check and reference checks. A one-year probationary period will apply.

BENEFITS: The County of Santa Barbara offers a comprehensive benefits package. For more information, please inquire during the application process.
Disaster Service Worker: All employees are designated as disaster service workers and may be assigned duties as required.

Statement of Commitment
The County of Santa Barbara is dedicated to fostering an equitable and inclusive environment. We recognize the importance of equity in our policies and practices and are committed to addressing systemic barriers affecting diverse communities. We aim to build a workforce that reflects our values and the communities we serve. We are proud to be an equal opportunity employer and uphold all relevant laws and regulations.

We believe in the dignity and humanity of all individuals and strive for a society that promotes equitable access and opportunity for all.