Eligibility Specialist I

2 days ago


Santa Rosa, California, United States County of Sonoma Full time
Job Summary

We are seeking a highly skilled Eligibility Specialist I to join our team at the County of Sonoma Human Services Department. As an Eligibility Specialist I, you will play a critical role in determining eligibility for benefits, including Medi-Cal, CalFresh, and other health insurance programs. This is an exciting opportunity to make a difference in the lives of our community's most underserved members.

Key Responsibilities
  • Interview clients to obtain and evaluate personal information to determine eligibility for benefits
  • Continually adapt and respond to regulatory requirement changes within the public assistance system
  • Work in a high-volume call center environment, interacting with clients in stressful life situations
  • Develop and maintain effective working relationships with clients, departmental staff, and community-based organizations
  • Utilize computer systems, applications, and modern business equipment to perform a variety of work tasks
Requirements
  • Completion of 60 semester or 90 quarter units at an accredited college, including at least 9 semester or 12 quarter units in business, accounting, math, computer science, or behavioral science
  • Two years of full-time experience performing clerical duties, including substantial public contact with clients, and basic interviewing for the purpose of gathering information and explaining policies
  • Ability to speak, read, write, and comprehend English at a level sufficient to communicate clearly and concisely and to explain complex regulations and policies in plain language
What We Offer
  • Competitive salary and benefits package, including hybrid telework options and excellent health insurance
  • Opportunities for advancement and professional growth within the County of Sonoma
  • A dynamic and supportive work environment, with a focus on work-life balance and employee well-being
About the County of Sonoma

The County of Sonoma is a leader in providing high-quality, client-focused services to our community. We are committed to fostering a positive work environment, where our employees can grow and develop their careers. If you are passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.



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